Contact

Last updated: 2 June 2026

Do you have questions about an order, one of our home and garden products, or about our service?
Our customer service team is always here to help and is committed to answering your enquiry quickly and competently.

How to Reach Us

The quickest and most reliable way to contact us is by email. This way we can process your enquiry properly and provide you with a comprehensive response containing all relevant information.

Response Time

All enquiries received via the email address shown above are, as a rule, answered within 24 to 48 hours on working days.
Enquiries received at weekends or on public holidays will be processed on the following working day.

During periods of particularly high enquiry volume — for example, around the holidays or during special promotions — response times may occasionally be slightly extended. We ask for your understanding in such cases and assure you that every enquiry is dealt with reliably.

Helpful Information for Your Enquiry

To enable us to process your enquiry as quickly as possible, please include the following information in your message:

• Order number — if your enquiry relates to an existing order
• Full name — as provided during the order process
• Email address — the one used at the time of order
• Detailed description of your enquiry or of the problem encountered
• Clear photos — particularly helpful in the case of damaged or defective goods

How We Can Help You

Our customer service is available to assist you with the following topics, among others:

• Questions about the status or tracking of your order
• Matters relating to returns, exchanges and refunds
• Product information and availability enquiries about our home and garden items
• Complaints regarding damaged or defective goods
• General questions about our website or your customer account
• Your suggestions and feedback to help improve our offering

Business and Legal Enquiries

Business or legal enquiries — such as those concerning partnerships, business relationships or legal matters — should also be sent to our central email address contact@goldshop.com, with a corresponding note in the subject line. Your message will then be forwarded directly to the appropriate department.

Data Protection in Your Communication

When you contact us by email, the personal data you submit is used exclusively for processing your enquiry and is handled in accordance with the applicable data protection regulations. Further information can be found in our Privacy Policy.

Provider Information

Full legal information about our company can be found on our Legal Notice page.